Competence vs Character? What if I must choose one over the other? I acknowledge the challenge in measuring them.
First, there are no 100% full proof hiring processes or procedures that measure character or competence. Everyone has hires that make them look like a liar or lunatic.
Second, resumes are an introduction to people and their potential. Resumes are overrated when expected to give an exact measurement concluding someone’s character or competence. Many people go Facebook mode on their resume anyway. By this I mean, show and reveal the best of themselves or an image they want to project. I haven’t visited many Facebook pages of people who say, “I’m a looser and I’m loving it, want to send me a friend request.” We all can look good on paper with enough embellished ink and glamour shots.
Third, people tend to give a better read on their character and competence face to face. Face to face with potential hires can measure things better verbally and visually.
Finally, if you are indecisive when choosing between the two, always default to character. Competency has a better learning curve and change ratio than character. Most people don’t resist necessary outward change i.e. competence, they resist essential internal change i.e. character.
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